SUMMARY
- Cross-industry experience using SQL, Python and BI tools to enable data driven decision making
- Data Science and Data Analytics Certificate with Honors from UCSC Extension
- Adept at problem solving, continuous improvement, stakeholder engagement and communication
- Enthusiastic about learning new skills, developing health & fitness, and supporting environmental and social equity
WORK EXPERIENCE
Data Analyst | Maven Clinic, NYC
Jan 2003 - Present
Data Analyst | Costa Express, UK
Aug 2018 - Aug 2021
- Led UK and international business intelligence and report development.
- Analyzed machine performance and reliability to provide insight into the optimal refurbishment/replacement schedule for the UK's machine estate.
- Trained team members globally and provided support to new markets.
- Identified data quality issues and proactively resolved them with stakeholders.
ISO Internal Auditor | Costa Express, UK
May 2017 - Aug 2021
- Led bi-quarterly internal audits for ISO Quality and Environmental Management helping the business achieve and retain ISO certification. (NQA Case Study)
- Improved engagement with process owners by explaining the role of the Integrated Management System and their responsibilities.
Operations Data Analyst | Costa Express, UK
May 2017 - Aug 2018
- Reduced operational downtime by up to 60% by providing reporting, analysis and training for a project leading to the creation of a bespoke business reporting platform for partners.
- Identified the cause of an increase in PC failures though analysis working closely with technical development.
- Transformed business process to improve data capture and reporting accuracy by collaborating with external stakeholders, allowing the business to achieve 100% steam tank safety compliance.